About the Role

The Call Center Operator handles customer inquiries, provides support, and ensures a positive customer experience.

Key Responsibilities

• Handle incoming calls and customer inquiries.
• Provide accurate information and resolve customer issues.
• Record and track customer interactions.
• Escalate issues when necessary.
• Maintain service quality standards.

Qualifications & Experience

• Diploma or Bachelor’s degree in Business, Communication, or related field.
• 0–2 years of experience in customer service or call center roles.
• Good communication skills in Lao and basic English.
• Basic computer skills including Microsoft Office and call handling systems.
• Experience in handling customer inquiries or complaints is an advantage.

Personal Attributes

• Strong communication and listening skills.
• Patient and service-oriented mindset.
• Ability to work under pressure.
• Positive attitude and teamwork spirit.